Process improvement

 

Without a common understanding of the requirements and expectations improvement is impossible….

Understanding the sources of variance is key to most improvements.

 

 

QUOTE:

To facilitate ongoing process improvement our aim is to make the “voice of the process” both audible and visible to the business thus enabling the best possible alignment to the “voice of the customer”.

 

 

 

 

To facilitate ongoing process improvement our aim at Kitenics Ltd is to make the “voice of the process” both audible and visible to the business thus enabling the best possible alignment to the “voice of the customer”. Whether it is incremental improvement or a step change you are looking for, process improvement can only be successfully maintained if it is built on the strong foundations of:

 

  • Understanding the requirements of the process
  • Effective generation of robust data
  • Pragmatic analysis of the causes of variance
  • Sustainable changes which consider the whole system

 

Establishing these foundations and coaching the process owners and participants to recognise these elements can in itself realise significant improvement activities prior to any other investment being made.